Coastal Valley Camp and Crafts (shortened to Coastal Valley from this point on) will only accept bookings from persons over the age of 21 years. We are a family, couples site, we do not discriminate against quiet small groups but do require you to phone us and discuss your plans and requirements for the camping holiday, as many of our site restrictions may mean we do not suit majority single/mixed gender group gatherings.
Restrictions there is no club house or big socialising area,
Tv or radios are allowed but must only be low and not heard by other guests on their pitches.
We do not allow pole lighting, neon or flashing lighting on site. (This does not include none flashing fairy lights)
No drug taking or drunk behaviour on site - this would result management cancelling your booking, with immediate effect and no refund.
Quietude after 10.30pm is strictly enforced for the benefit of other guests who wish a retreat type camp site.
There is no movement of vans and cars past the electric gates between 11pm and 6.30am.
Failure on any of the above clauses means appropriate warnings, part refund or no refund and cancelled booking with request to immediately leave site as see to be appropriate by management under the circumstances.
All reservations should be treated as provisional until we receive your deposit payment and you receive a booking confirmation from us via email.
All online reservations require a non-refundable deposit of 25% of the cost of your stay (or full payment) to be a confirmed booking.
All bookings must be paid in full 50 days before your bookings start. If the booking is made less than 50 days from the start date of your stay the full price of the stay is required. Payments can be made through Stripe, the latter accepts debit or credit card payment.
An automated booking confirmation email will be provided after the deposit, or full payment, has been received. If one is not received (please check spam first) it is your responsibility to contact site to get confirmation.
We provide automated reminders of the payment due date. If the remaining balance is not paid by the due date Coastal Valley will remind the 'lead name' on the booking. However if no communication or payment is received then 7 days before the holiday Coastal Valley will advertise to re-let the booking and retain the none refundable deposit, a notifying email will be sent telling the 'lead name' of the action taken.
Cancellation has to always be in writing. Using the button on the booking form.
The deposit is non refundable.
If full payment has been received and 30+ days of your arrival date we will endeavour to re-let your booking and pay the money generated on the new booking (up to the amount paid on your original booking, minus the deposit). If we are unable to do so, then we regret that we will be unable to refund any monies paid.
Should you cancel prior to 50 days, we will try to reschedule your stay for later in the season or refund any monies paid, minus your deposit.
COVID19 cancellations - All the credits and coupons relating to this pandemic have now expired or credits spent. Covid does not attract any special treatment from any other illness.
Coastal Valley reserves the right, at all times, to....
* refuse or cancel a booking without stating reasons.
* refund untaken days (minus bank charges and admin costs) to anyone breaking the published rules of Coastal Valley
* give an immediate refund untaken days to anyone being aggressive or rude to a staff member.
* request Proof of Age from any campers.
Discretionary refunds attract a £10 handling admin fee and the deduction of bank charges which were charged to process the booking by Stripe at the time of booking. (Approx 20p per payment and 1.55% @15/9/24. Banks do not refund banking fees.
You are advised to get separate travel insurance (no insurance is included in our bookings) that allows for cancellation for personal reasons and hospital operations and covid cancellations.
Holiday insurance cover, is not included on our bookings.. Guests are advised to make their own provision. In the unfortunate and unavoidable event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 7 days.
We reserve the right to make any procedural changes and requests which comply with industry/government best practice directives to keep staff and guests safe without notification or warning.
Check-in is 3-6pm. (3-7pm July/Aug by arrangement). If you are going to arrive 6pm - 7pm please request in advance. We understand that have there can be hold ups and motorway accidents that cause very late arrivals, however there is no pitching of tents or van arrival on site after 9.30pm, regardless of reason to respect other campers comfort and sleep and the fact it is completely dark in the summer on our valley site.
Cars are parked at owners risk in very near designated onsite car park. Our over spill car park for all visitors and campers second cars is 100yds down the road off site, fee payable to the Farmer. There is a 10mph speed limit on site for all vehicles.
Guests unforeseen late or next day arrival - park up in car park and we will accommodate a check in soonest convenient the following morning after the departures have freed up the camping ring and the breakfast rush at the farm shop. This is offered within the times operated by the farm shop. Check in is otherwise at 3pm.
Check out On the date of departure, all glamping guests are requested to vacant their accommodation by 10am departure, touring camping and caravans are required to vacate pitches by 11am. Car park spaces must also be vacated at these times, unless all guests are attending one of the on-site events, or have agreed with the Management. Taking down of accommodation must not commence until after 7.30am in the morning.
No liability for theft, loss, or damage that may arise from a stay to any personal belongings, accommodation or car will be accepted by Coastal Valley during your stay with Coastal Valley.
Dogs We are a dog friendly site, (except for some of our Glamping offerings), however sadly due to uncertainty of the breeds temperament exclude these dogs .
Pit Bull Terrier. Japanese Tosa. Dogo Argentino. Fila Brasileiro. any dogs that show or have had any history of aggression, irrespective of breed.
Whilst on site all dogs must be kept under control at all times and must not be left unsupervised. They must remain within their owners accommodation area and on a lead at all times when outside of the accommodation. The Owner is responsible to poop and scoop at all times. If you are unsure of the dog, or it has previously attacked a human, the dog needs to wear a muzzle. Management of Coastal Valley Camp and Crafts reserve the right to cancel the guests pitch booking if dogs continually contravene these guidelines or are not kept under control to the distress of other guests.
Site rules - In consideration of all other guests, quietude must be maintained between the hours of 10:30pm and 8am. During these times, any continuing family games and all conversations must be such that they cannot be heard outside your pitch boundaries. If any complaints regarding noise are received, they will be politely discussed with the offending party members, without reservation the site manager’s determination will be final.
After 10:30pm all outside lighting from motor homes and caravans should be switched off in the camping ring. (This does not include none flashing fairy lights)
Ball games are only allowed with low impact balls in designated area and only when numbers on the site allows. They should never hit other peoples accommodation.
Bikes are not to be ridden on the site. Please ask for information on local bike routes.
Fire pits are allowed at Coastal Valley provided they are 6” off the ground, Protected with a board on bricks (provided by Coastal Valley) and it is a safe distance from the tent and neighbouring accommodation. No open fires will ever be allowed. Fire pits can still be enjoyed after 10.30pm provided there is no consequential disturbance to any guests.
No candles, lanterns, or camp fires and flames in any form should be left unattended, unsupervised, and unextinguished. Supervision must be only assumed by those over the age of 21 years. Without reservation the site manager’s determination will be final.
Electricity the hookups power are as advertised with the pitches, included is essential reasonable use - they do not include heavy wattage equipment and appliances use over long periods of time. Management have the right to meter read any hookup supply to accommodation and check consumption is not exceeding the basic rate included in the pitch fee. If consumption exceeds fee supply at the going rate then appropriate costs and the extra electric consumed will be levied on the camper. The pitch fee never includes any vehicle charging, provision.
Electric car charger is available on site. 7.5kwh. Please book a slot at the farm shop. We can not be held liable for any issues arising after charging the car using the car charger.
Boardmasters Period deemed 2 days prior and 2 days after the official festival dates
Everyone on site part time or visiting needs to be registered by name and paid for at the Child/Adult daily rate on the booking. Regardless of how many nights they are staying off site. No visitors are allowed on site during this period. No one, not registered on site can use any of the facilities, most specifically the showers. Paying visitors eating at the barn during barn opening hours can use the toilets only. All accommodation tents/gazebos have to be declared. Please note terms on maximum size and allowances on a pitch. Note movement times of vans and cars described else where in the terms and conditions.
Holistic and Craft activities will be held 2-3 times a week at peak seasons, (end of May and mid July -Aug). We reserve the right to change the activity or artist of the craft activity from that advertised should circumstances require it. We are primarily a camp site, the crafts are an extra activity to your stay. No booking should be made conditional to a craft activity running, except when a themed residential holiday is booked which includes attendance at a specific craft activity programmed during the stay. Some activities planned have to meet minimum numbers required for the artist to run the course. Coastal Valley will not offer refunds on camping pitches due to any cancellations of craft activities.
Smoking is not permitted at any time within the glamping accommodation units or communal facilities provided by Coastal Valley.
We will not request housekeeping bonds for fixtures and fittings in the Safari Tent, BBQ lodge, Bus, Pod. However, we request any breakages are bought to our attention and reserve the right to make charges for expensive items or items broken whilst in the care of guests or visitors how so ever notified. Loss of keys will result in the direct cost of replacing being the responsibility of the guest.
Health & Safety It remains the responsibility of parents to supervise the children whilst playing in the rustic play facilities, by the stream and on our wooden bridges over the stream.
Use of the facilities at Coastal Valley and walking the nature trails, is the responsibility of the Guest and is done so at their own risk. When booking with Coastal Valley you agree to be responsible and take all reasonable precautions as to your own and the welfare and safety of the children under your booking. You will also safe guard the welfare and safety of others and take all precautions to prevent damage to facilities and accommodation booked.
Coastal Valley guidelines are there to protect individuals and the atmosphere we have a reputation for. In safe guarding these, the judgement of Coastal Valley management has to be final.