Terms and Conditions at Coastal Valley
Terms and Conditions at Coastal Valley
Coastal Valley will only accept bookings from persons over the age of 20 years. Coastal Valley reserves the right, at all times, to refuse or cancel a booking without stating reasons.
All bookings should be treated as provisional until we receive your payment and you receive a booking confirmation from us via email.
All online bookings require a non-refundable deposit of 25% of the cost of your stay (or full payment).
All bookings must be paid in full 56 days before your bookings start. If the booking is made less than 56 days from the start date of your stay the full price of the stay is required. Payments can be made by bank transfer or PayPal, the latter also accepts debit or credit card payment. A booking confirmation will be provided after the deposit, or full payment, has been received.
If the balance is not paid by the due date Coastal Valley reserves the right to re-let the booking and retain the deposit.
If you cancel within 8 weeks of your arrival date we will endeavour to re-let your booking. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will try to reschedule your stay for later in the year or refund any monies paid, minus your deposit.
Our bookings do not cover any holiday insurance cover. Guests are advised to make their own provision.
In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 10 days.
Our normal check in is 3-6pm. You are welcome to arrive earlier than 3pm on your specified arrival date, enjoy the crafts and facilities, however we may not be able to accommodate an earlier checkin than 3pm. If you are going to arrive after 6pm please let us know. We have a no later than 10pm pitching of tents and arrival on site, regardless of motorway accidents or any other reason for very late arrivals. Cars are parked in very near designated car park areas. There is a 10mph speed limit on site for all vehicles.
On the date of departure, all fixed accommodation guests are requested to vacant their accommodation by 10am departure, touring camping and caravans are required to vacate pitches by 11am. Car park spaces must also be vacated at these times, unless all guests are attending one of the on-site events or tearoom.
Day visitors are welcome to enjoy the craft facilities.
Coastal Valley accepts no liability for theft, loss, or damage that may arise from a stay at Coastal Valley.
Whilst on site all dogs must be kept under control at all times and must not be left unsupervised. They must remain within their owners pitch boundary and on a lead at all times when outside the pitch boundary. The Owner is responsible to poop and scoop at all times.
In consideration of all other guests, silence must be maintained between the hours of 10:30pm and 8am. During these ties, any continuing family games and all conversations must be such that they cannot be heard outside your pitch boundaries. If any complaints regarding noise are received, without reservation the site manager’s determination will be final.
After 11:00pm all outside lighting from motor homes and caravans should be switched off.
Ball games are only allowed with low impact balls and only when the site is at half capacity. Bike riding shouldbe at a low speed and not impact on other iste campers walking abou toir sitting at their pitch.
Fire pits are allowed at Coastal Valley provided they are 6” off the ground, Protected with a board (provided by Coastal Valley) and it is a safe distance for the size from the tent and others accommodation. Without reservation the site manager’s determination will be final.
The Communal Kitchen is for the benefit of all touring guests who are staying with us. When using the kitchen, we request that all pots and pans & utensils are washed up during or immediately after you finish cooking. No cooking utensils or crockery should be taken to your tent or left unwashed in the communal kitchen. Coastal Valley reserve the right to withdraw use of the communal kitchen if it is considered by us as abused or that the facility has become unhygienic in anyway for use by our guests.
Craft activities will be held regularly throughout the week. However, the booking of accommodation linked to any person attending an activity can not be assured except when a themed residential holiday is booked which includes attendance at a specific craft activity programmed during the stay. However, we reserve the right to change the provider or artist of the craft activity from that advertised should circumstances require it.
Smoking is not permitted at any time within the accommodation units provided by Coastal Valley.
We will not request housekeeping bonds for fixtures and fittings in the Safari Tent, BBQ lodges,Pod and pre-bell tents. However, we request any breakages are bought to our attention and reserve the right to make charges for expensive items or items broken whilst in the care of guests or visitors howsoever notified.
No candles, lanterns, or fires and flames in any form should be left unattended, unsupervised, and unextinguished. Supervision must be only assumed by those over the age of 18 years.
Children (under 15) must be supervised at all times alongside the stream.
When booking with Coastal Valley you agree to be responsible and take all reasonable precautions as to your own and the welfare and safety of the children under your booking. You will also safe guard the welfare and safety of others and take all precautions to prevent damage to facilities and accommodation booked.
Coastal Valley rules are there to protect individuals and the atmosphere (laid out here) we have a reputation for. In safe guarding these the judgement of Coastal Valley management has to be final.
Use of the facilities at Coastal Valley and walking the nature trails, is the responsibility of the Guest and is done so at their own risk.